Free UK Delivery on all orders. All orders received by 3.30pm will be dispatched the same working day subject to availability.
All orders over £70 will automatically be sent out by DPD for next day delivery. On the day of your delivery you will receive a text (as long as a mobile number has been provided) and an email informing you of you 1 hour delivery time slot. At this stage you will be given the option to change your delivery time and date if not convenient for you. The benefit to you is that you will not be waiting in all day for delivery and you will know exactly when to expect your order. If you would prefer to have your order dispatched by Royal Mail special delivery please include this in the notes section at check out. Certain postcodes are excluded from DPD delivery *1 and will automatically be sent by Royal Mail Special delivery.
We also offer 2 upgrades for items over £70
· Royal Mail Special delivery pre 9am (guaranteed next working day before 9am) for £5.95
· Royal Mail Saturday guaranteed (Saturday guaranteed delivery is available all week and is recommended if you place your order after 3.30pm on a Thursday. Special delivery orders placed after 3.30pm on a Thursday are sent out on a Friday and the Royal Mail cannot guarantee a Saturday delivery for these items, however these will usually be received the following Monday) for £7.95
· Items under £70 will be sent out by Royal Mail 1st class delivery, this will usually mean that your order is there the next working day but please allow 1-2 working days to receive your order.
We also offer 3 upgrades for items under £70
· Next day delivery by DPD for £3.95
· Royal Mail Special delivery pre 9am (guaranteed next working day before 9am) for £10.95
· Royal Mail Saturday guaranteed (available all week if you would like your item guaranteed for a Saturday or recommended for order place after 3.30pm on a Thursday as Royal Mail do not guarantee special delivery item sent on a Friday, however usually the will be received otherwise it would be delivered on the following Monday) for £7.95
*1 AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Northern Ireland - BT, Channel islands - GY/JE, Scilly Isles - TR21-25, I.O.M - IM, I.O.Wight - PO30-41
International Delivery
We are able to deliver our products worldwide.
European delivery is £7.50. Please allow up to 7 working days to receive your order.
International delivery is £12.50. Please allow up to 14 working days to receive your order.
All of our European and International deliveries will be sent out by Royal Mail International signed for deliveries.
Please note we do not offer International delivery on Pandora
Returns Information
You can return an item to us for either exchange or refund within 21 days of receiving it, providing that the product is unused, and in the condition that it arrived in, including any packaging. The only exceptions to this are for gift vouchers, pierced earrings (which cannot be returned for hygiene reasons) and items that have been made to order, or customised to order (eg. items with engraving).